I am currently without my Kobo Touch, and I can begin to describe how much I miss it. Forget the books I had partially read on it — I can get those back easily. I just miss reading on it.
I have been correspoding with Kobo´s customer care , and so far I am pleased with the process. I will probably have to send this one in for repair. And that´s OK. I don expect every product I buy to be perfect, but I do expect the company to help when there are problems.
I was all set to buy my husband a Touch when this happened. I am waiting now until mine is up and running again. Hopefully that won´t be long.